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CASESTUDY Respect People & Communities: COVID-19 Response TheonsetoftheCovid-19pandemichadaprofoundimpactonourdailylives,bothpersonally Protecting the health and safety of our andprofessionally.Makingthehealthandwellbeingofouremployeesourtoppriority,wequickly employees and clients is our top priority adaptedtonewwaysoffosteringourconnections,aswesupportedouremployeesandclients. Withinamatterofdays,ourteamsinallgeographiestransitionedto » Rapidlytransitioned>90%ofemployeestoa secure, aremoteworksetting,withallbusinessescollaboratingseamlessly remoteaccessenvironment in asecureenvironment.Theresponsefromemployeesacrossthe organization wasandcontinuestobeextraordinary. » All aspectsofourbusinessremainedfullyoperationalwith notechnologyinterruptions In the days and weeksfollowingthehistoricmarketactivityinthe springof2020,ourteamsmobilizedquicklytoidentifytheclients » DedicatedCovid-19responseteamsineverybusinessand that needed us most and put forth remarkable efforts to support geography them,allwhilelookingoutforoneanother.Itwasaremarkable demonstrationofourcoreCGvalues. » Implementedprotectivehealthandsafetymeasuresatall Understandingtheaddedpressuresthataprolongedremote office locations workenvironmenthasplacedonouremployeesandtheirfamilies, weexpandedoursupportsystemtoincluderesourcestokeep » Frequentandtransparenttownhallsandcommunications employeeshappyandhealthywhileworkingfromhome,increased withemployees mentalwellbeingsupportwithvideos,inspirational speakers,online social events, and opportunities to be connected and focused on ◊ BrainSHIFT: 3steps to break the stress-success cycle staying motivated, building resilience and managing stress. ◊ COVID-19SupportingChildren’sMentalHealth » Enhancedourdigitalcapabilitiestooptimizeremote ◊ COVID-19:Loneliness&IsolationFatigue- Self-CareStrategies collaboration and workflow Aswemovethroughacarefullymanagedreturnphase,weare ◊ COVID-19:DealingwithSeasonalAffectiveDisorder continuingtorethinktheemployeeexperienceinmoretargeted ◊ Mindfulness and Mitigating the Stress Response to COVID-19 » Implementedclient-centricvirtualsolutionsfordue anddynamicwaysthatrespectchangingattitudestowardwork- ◊ COVID-19: StrategiesforManagingStress diligence, data rooms, conferences and events homebalanceandindividucalneedsandcircumstances. ◊ COVID-19: CalmingYourMindinChallengingTimes ◊ Building Resilience in the Face of COVID-19 SASB: ProfessionalIntegrity SDG: 03:GoodHealthandWell-Being | 10: Reduced Inequalities

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