Introduction Our People and Culture Environmental Health 12 2021 Sustainability Report A Modern, High-Performing Health System Responsible Business Practices Performance Data Sustainability at UnitedHealth Group Sustainability is an integral part of our business strategy, culture and mission as we work to ensure the health care system works better for everyone — both now and in the future. Our approach to sustainability reflects our belief that the health of any society can be measured only by the health and well-being of its people. Informed by our stakeholders, our sustainability priority areas reflect our commitment to providing distinct value to those we are privileged to serve, and to society more broadly. Our five strategic growth priorities — value-based, comprehensive care delivery; health benefits; health technology; health financial services; pharmacy services — reflect the ways in which we see our business objectives and mission working in tandem to support a healthier society. Our sustainability priorities Environmental Health We recognize the important role the environment plays in the health of every community, and we are committed to mitigating our impact on the environment by setting a science-based target to reduce emissions, reducing our paper usage and leading systemic change to decarbonize the health care industry. Helping to Build a Modern, High-Performing Health System We are committed to a future that expands access to care, improves health care affordability, enhances the health care experience and achieves better health outcomes for everyone. Our partnerships with key, localized stakeholders are helping us build healthier communities across the U.S. Our People and Culture We celebrate our people, ideas and experiences, creating a culture where all team members are appreciated, valued and able to reach their full potential. We join together as individuals — forming a team as diverse as the people we serve — in meeting our responsibility to improve the health system and building the health workforce with a diverse pipeline of talent. Responsible Business Practices For more than 40 years, we’ve developed strong and effective governance practices through compliance, board diversity and independence, a commitment to ethics and integrity, and an emphasis on data security and supply chain management.