Introduction 34 2021 Sustainability Report A Modern, High-Performing Health System Our People and Culture Environmental Health Responsible Business Practices Performance Data For those transitioning home from the hospital, our post-acute care planning and coordination works to bring together physician advisory services, hospital medicine, emergency medicine and transition care to help individuals recover faster. Nearly 10 million people benefit from post-acute care planning that provides personalized care for their physical, mental and social needs. Our whole-person approach to home-based care delivery includes diagnostic testing and pharmaceutical services. Recognizing that early detection and preventive care drive better health outcomes, UnitedHealthcare’s Medicare business brings members in-home testing for hepatitis C and prediabetes, two diseases that lead to poorer outcomes if not detected and treated early. Real-time results from in-home testing allow our nurses to immediately connect members to the appropriate resources or follow-up care, with approximately three-quarters of those with a positive test visiting their primary care provider within 180 days. Our pharmacy services strategy extends the most common health care touch point into the home. Through pharmacy home delivery, we’re providing seamless prescription refills and personalized multidose packaging solutions that help consumers manage complex regimens of medications, supporting medication adherence and better health outcomes.