Introduction 47 2021 Sustainability Report A Modern, High-Performing Health System Our People and Culture Environmental Health Responsible Business Practices Performance Data Trustworthy care families can depend on People with complex or specialized health care needs require even more support in navigating the health system and coordinating care. UnitedHealthcare’s Special Needs Initiative and Complex Care Concierge were created for children and adults who need the most support, including those with Down syndrome or rare genetic diseases such as cystic fibrosis, muscular dystrophy and inherited types of cancer. More than 163,000 families have been paired with a trusted care advisor who coordinates care to create a seamless experience. Rachel (center), a member with cystic fibrosis, with her family and Jodie (left), their UnitedHealthcare family advisor, Special Needs Initiative