Introduction 45 2021 Sustainability Report A Modern, High-Performing Health System Our People and Culture Environmental Health Responsible Business Practices Performance Data UnitedHealth Group is working to build a simpler, less stressful health care experience that is more accessible, more affordable and easier to navigate, enabling people to live healthier lives. Enhancing the health care experience We are dedicated to creating a seamless system for those who experience, provide and pay for care by offering distinctive tools and services to help people navigate and interact with a complex health system. We are enhancing the health care experience by: • De signing a system that is easier to navigate, with seamlessly integrated direct-to-consumer offerings and personalized support for those with complex health conditions. • P artnering with health systems to improve community health, creating greater efficiencies and allowing providers to focus on high-quality patient care. • Simplif ying health care payments for consumers and providers with modern technology that seeks to transform how people and organizations save, spend, invest and pay for health care.