Introduction Our People and Culture Environmental Health 14 2021 Sustainability Report A Modern, High-Performing Health System Responsible Business Practices Performance Data Stakeholder engagement We proactively engage our stakeholders in continuous dialogue regarding our business and sustainability efforts. In 2021, we continued to embrace a broad and proactive engagement process with stakeholders, holding more one-on-one discussions and applying feedback in our ongoing efforts. We solicit input from a diverse group of stakeholders through a variety of formal and informal methods, including forums, surveys and individual meetings. Each stakeholder’s unique perspective informs our priority sustainability topics and ongoing approach to sustainability. We will continue to take an intentional approach to stakeholder engagement efforts and take action on the feedback we receive. Consumers We conducted a comprehensive online survey to learn more about the ESG issues most important to our consumers. Employees We encouraged employees to participate in three formal surveys in which they shared opportunities to improve their work experience. Customers and Health Care Professionals We invited key customers to participate in one-on-one meetings with UnitedHealth Group leaders to better understand how we can work together more effectively. Peer Companies We collaborate with peers through the National Academy of Medicine to better understand priorities for the health care industry. Suppliers We engaged key suppliers in one-on-one conversations to better discuss relevant ESG issues. Policymakers We engaged regularly with policymakers through meetings, lobbying activities, conferences and industry association participation. Shareholders In addition to our annual report, shareholders meeting and annual investor outreach, we regularly communicated with investors regarding financial performance and ESG issues. We engaged deeply with our investors to ensure we are driving long-term value. Community-Based Partners We engaged with community-based partners on a regular basis through one-on-one meetings with key partners, grant-making and volunteer efforts.