Introduction Our People and Culture Environmental Health 2 2021 Sustainability Report A Modern, High-Performing Health System Responsible Business Practices Performance Data Introduction A message from our CEO A message from our CSO 2021 sustainability highlights Our commitments About UnitedHealth Group Sustainability at UnitedHealth Group Helping to Build a Modern, High-Performing Health System Advancing health equity Achieving better health outcomes Expanding access to care Improving health care affordability Enhancing the health care experience Building healthier communities Environmental Health Our path to net-zero operations Leading systemic change across the health system Minimizing the use of paper in the consumer and provider experience Diverting waste from landfills Water efficiency and reduction Our People and Culture Advancing diversity, equity and inclusion Employee health and well-being Developing and growing our talent Responsible Business Practices Corporate governance Compliance and ethics Supply chain management Supplier diversity Data privacy and security Responsible use of artificial intelligence and machine learning Public policy Appendices Performance data Sustainability Accounting Standards Board Index About this report Contents 3 4 6 7 8 12 16 19 22 30 37 45 51 59 61 64 65 66 67 68 70 75 79 80 82 84 88 91 94 97 99 102 108 111