Introduction 31 2021 Sustainability Report A Modern, High-Performing Health System Our People and Culture Environmental Health Responsible Business Practices Performance Data A seamless system of integrated care Our integrated care models that bring together primary, specialty, behavioral, post-acute and home-based care enable us to provide individuals with the services they require when and where they need them. With more than 60,000 dedicated physicians, Optum Health’s care delivery businesses serve nearly 20 million patients with a wide range of services including primary, specialty, urgent and surgical care. Primary care physicians are the anchor point for all patient care and are empowered with the latest information, insights and best practices to help them efficiently coordinate care, manage referrals and identify higher-quality, lower-cost options. This approach strengthens the critical provider-patient relationship and streamlines access to care. Through its Dual Special Needs Plans (D-SNP), UnitedHealthcare provides services for nearly 1.3 million Medicare and Medicaid members, who often have multiple chronic conditions and limited incomes. Members benefit from our clinical programs that support the whole person by taking an integrated approach to care management based upon a comprehensive view of a person’s needs, ensuring any medical, behavioral, pharmacy, social and environmental support needs are addressed. D-SNP benefits include dental, hearing and eye care, in-home clinical care and social services, behavioral health consultations, and access to up to $225 per month for covered over-the-counter products and groceries, such as vitamins, first-aid items and healthy foods. UnitedHealthcare’s provider network 1.5M physicians and health care professionals. 7K hospitals.