Introduction 18 2021 Sustainability Report A Modern, High-Performing Health System Our People and Culture Environmental Health Responsible Business Practices Performance Data A modern, high-performing health system anticipates the needs of its consumers with systemwide collaboration, supported by value-based arrangements that coordinate every aspect of patient care. It is responsive to the most urgent health issues, focusing on driving measurable outcomes for local communities and the people it serves, while lowering costs across the system. It is equipped with the data and technology to facilitate better decision-making and better experiences, and a dedicated focus on improving the health of this generation and the next. We have made significant progress by focusing on consumer needs, collaborating across our business and the health system, and using technology to make health care simpler and easier to navigate. Home-based and virtual capabilities are helping more people access the care they need. Value-based care models are improving patient outcomes and lowering the total cost of care. A whole-person approach to behavioral and medical care is driving better health outcomes. Our health system partnerships are creating greater efficiencies while helping providers focus on providing high-quality patient care. But there is still work to do. Our fragmented health care system is still difficult to navigate for many. Costs remain an impediment to accessing care, particularly for those in underserved communities. Long-standing disparities in care have led to unequal outcomes for various populations. We have the opportunity to address today’s challenges through the impact of our work across UnitedHealth Group and our mission to help people live healthier lives and help make the health system work better for everyone — not just for the 147 million people our company serves, but for anyone who interacts with the health care system. What we’re focused on Advancing Health Equity: By focusing on data, organizational strategy, programmatic response and community partnerships, our work to advance health equity is rooted in our mission, embedded in our enterprise strategy and connected to the growth of our business. Achieving Better Health Outcomes: By taking a holistic approach to care delivery, we are working to reduce the burden of chronic disease, provide comprehensive, evidence-based behavioral health care, and address social determinants of health with community partnerships. Expanding Access to Care: Reflecting our belief that everyone should have access to high-quality, affordable care, our integrated care models and virtual and home- based capabilities are helping more people get the care they need where and when they need it. 15M+ people nationwide supported with personalized navigation. 35% lower costs for Medicare Advantage members served by Optum Health physicians in value- based arrangements. Improving Health Care Affordability: We are focused on reducing the total cost of care across the health system by advancing value-based care models, optimizing site of service and working to lower prescription drug costs. Enhancing the Health Care Experience: We’re working to create a seamless, simple experience for consumers and providers with personalized navigational support and streamlined health care payments, and by partnering with health systems to provide better care for the communities they serve. Building Healthier Communities: We are combining our knowledge, experience and passion to support the communities where we live and work, partnering with community-based organizations to transform our health system locally, and removing barriers to good health.