Our People and Culture 81 2021 Sustainability Report Responsible Business Practices A Modern, High-Performing Health System Introduction Performance Data Environmental Health More than 40 years developing strong and effective governance practices. UnitedHealth Group’s management structure and responsible business practices, developed for over 40 years, supports our ability to help build a modern, high-performing health system. Our principles of ethics and corporate governance outline the behaviors and responsibilities that provide the foundation for our actions, how we protect entrusted data, and the expectations we set for our suppliers. These practices ensure we are working to achieve our mission consistent with our values and those of society at large. What we’re focused on • Maint aining strong and effective corporate governance to drive sustained shareholder value and respond to the interests of our shareholders. • A dhering to our values through compliance and ethics principles that guide our behavior and help us remain a trusted partner. • Maint aining data privacy and cybersecurity, recognizing our obligation to build and maintain the trust and confidence of our stakeholders and customers and ensuring we can protect the information of all those we serve. • P artnering with suppliers to maximize value in our supply chain to ensure we buy the right goods and services from the right suppliers for the right price, in a timely manner. • Committing to supplier div ersity by developing a supplier base that reflects the communities and customers we are privileged to serve. • Utilizing machine le arning and artificial intelligence to ensure technology is developed, deployed and monitored ethically and responsibly, and is aligned with our mission.