Introduction Our People and Culture Environmental Health 4 2021 Sustainability Report A Modern, High-Performing Health System Responsible Business Practices Performance Data A message from our CSO Underpinning all our efforts are strong governance practices. UnitedHealth Group has a long-standing history of board diversity and independence and of championing ethics, compliance and equitable workplace policies. We now have newly expanded board oversight for ESG, including our corporate citizenship activities and the environmental and climate change initiatives described in this report. In the following pages, you’ll see evidence of our progress and of our ambition. You’ll see enhanced transparency, clear commitments and measurable goals. You’ll see how far we’ve come and where we have yet to go. Despite the many challenges we face as a society, what gives me great confidence and hope is the phenomenal talent, expertise and steadfast commitment to our mission I see in our team every day. We touch virtually every aspect of the health system. We understand what an extraordinary privilege it is for a person to entrust us with their care. We are in this to help people – our families and yours – for today and far into the future. Sincerely, Patricia L. Lewis Chief Sustainability Officer, UnitedHealth Group As one of the world’s leading health care organizations, we understand the responsibility we have to our stakeholders and the people we serve to uphold and advance every facet of our sustainability strategy. It is integral to our mission and inextricably linked with our priorities for long-term growth. We see our company, together with a broad spectrum of partners, as well positioned to help advance health equity. We believe every person deserves the opportunity to live their healthiest life – and we are determined to do our part to break down barriers, whether social, economic, environmental or otherwise, wherever they exist. This means closing gaps in care and connecting patients and members to the resources and support they need to stay healthy. It means addressing the social determinants of health – connecting individual people to critical resources and working at the community level to help solve systemic challenges. It means building a robust, capable and compassionate health workforce as diverse as the communities we’re fortunate to serve. We must also be conscious and judicious about the resources we use and continually refine our processes and operations to reduce the footprint we leave behind. Once again, the beneficiaries of thoughtful resource stewardship especially include those who are already marginalized, in particular poor communities and communities of color.