Introduction 33 2021 Sustainability Report A Modern, High-Performing Health System Our People and Culture Environmental Health Responsible Business Practices Performance Data 323K+ social determinants of health referrals completed. “[The HouseCalls team] has come in and made it a lot easier for us to maintain our health. They’re able to write prescriptions for us right from [home] and we don’t have to call our PCP or a specialist. It’s made life a lot easier for us.” Daniel Parker , HouseCalls patient with multiple chronic health conditions HouseCalls impact 76% of members who have an in- home visit have a physician’s office visit within 90 days. 99% satisfaction rate. 2M+ in-home clinical visits in 2021.