Introduction Our People and Culture Environmental Health 11 2021 Sustainability Report A Modern, High-Performing Health System Responsible Business Practices Performance Data Our strategic growth priorities Value-Based, Comprehensive Care Delivery With more than 60,000 employed or aligned physicians serving nearly 20 million patients and more than 100 payer partners, UnitedHealth Group’s care delivery business is strongly positioned to help providers and payers transition from fee-for-service to value- oriented models designed to achieve higher-quality outcomes at lower cost. We continue to integrate our capabilities across our clinical, in-home and virtual assets, strengthening physician incentives across our care models. Health Benefits As the market leader in health benefits, UnitedHealthcare serves more than 50 million people across its commercial and government programs. We continue to prioritize making coverage more affordable, simplifying the member experience and incentivizing high-quality, supported care. We’re expanding provider relationships that reward value and provide a human touch, while investing in areas like affordable housing and food security to help address factors that play a vital role in a person’s health but fall outside the clinical setting. Health Technology We believe we can play a vital role in using clinical data and intelligence to help redesign, automate and deploy new technologies to simplify administrative processes and clinical decision-making. This enables physicians and health systems to operate more efficiently and effectively, and to better serve their patients. As a payer, provider and technology company, we are uniquely positioned to bring greater transparency and quality to the marketplace. Health Financial Services Streamlining payment processes for consumers and providers is a fundamental aspect of a modern health system. We believe integrating the end- to-end health banking and payments experience will help providers get paid more accurately, faster and with less administrative burden, making payments simpler, more convenient and affordable for consumers. Pharmacy Services As the most common touch point in health care, pharmacy care services are vital to improving patient outcomes and reducing total cost of care throughout the health system. We continue to innovate as one of the industry’s largest pharmacy benefit managers, strengthening our direct-to-consumer offerings and seamlessly integrating our medical, pharmacy, behavioral and community health capabilities.