DIGITAL THE EXCHANGE COMMUNICATION FALL 2021 Dreamforce 2021 Get answers The AppExchange Recap fast with Demo jams. Trailblazer stories. Must-have apps. Catch up on anything you missed. Relive the parts you loved. AppExchange Chat. See the recap AppExchange has always connected customers and partners on one platform, enabling digital transformation for companies across industries. However, we recognized that customers like you are increasingly looking for more convenient ways to communicate and get answers in our digital world. Enter: AppExchange Chat. The addition of AppExchange Chat represents a reimagined customer experience for AppExchange, bringing customers and partners closer together. With AppExchange Chat, you can connect with real partner experts, make better-informed business decisions in Appygail real time, and get your questions answered — without ever leaving AppExchange. If you’ve used instant messaging with family or friends, Hello, real person here! How can I you’ll be right at home with AppExchange Chat. All you help you today? have to do is go to AppExchange, find a partner-built solution enabled with Chat functionality through the John James AppExchange Chat collection page, and start your I had a question about your conversation! This helps eliminate phone calls and product. Are we able to set up emails trying to find the right person to answer your a meeting? questions. AppExchange Chat helps you make decisions faster by Appygail the Bobcat providing real-time answers directly from the folks who Definitely! Before setting up a know their apps the best. meeting with our team, I am just going to ask you a couple basic questions to get you connected with the right person. Is that okay? John James 29 Sure, sounds good!