2021 ESG Report SOCIAL Engage Employee Voices Matter Fifth Third’s continuous listening strategy forms the foundation of Fifth Third’s culture. Our holistic approach to collecting, measuring and responding to employee feedback ensures that we engage with employees at critical points during their careers and during times of change in our business or work environment. Fifth Third’s Board of Directors and executive management assess employee engagement on a regular basis through our annual engagement survey. In 2021, our overall engagement score was 65%. In an environment of uncertainty and complexity, our engagement score for all employees declined from 69% in 2019 but remained comparable to other U.S. fnancial services companies. The Bank did not conduct a survey in 2020 due to the pandemic, but instead opted to conduct a series of pulse surveys to gauge employee viewpoints and feedback. Of special note in 2021 is that the positive perceptions of managers among employees increased to 84% , reinforcing the value of their role in guiding their teams through uncertain times. All four questions related to managers yielded favorable scores. Our exit survey results show that advocacy, which indicates the likelihood that an employee would continue to be a supporter of the Company or return to Fifth Third in the future, was 66%, down 5% from 2020, yet still 9% higher than the national average. As we continue to advance our commitment to ethics and integrity, an optional pulse survey was conducted with all employees in December 2021. The 10-question survey allowed us to understand better employees’ perceptions and experiences around doing the right thing in relation to risk management. 2021 Employee Viewpoints Survey Questions Related to Managers Yield Favorable Results • My manager holds people appropriately accountable (81% favorable). • My manager sets clear expectations and goals with me (85% favorable). • My manager provides valuable feedback through the year that allows me to improve my performance (83% favorable). • My manager recognizes my eforts and results in a way that is meaningful to me (77% favorable). In 2021, positive perceptions of managers among employees increased to 84%, reinforcing the value of their role in guiding their teams through uncertain times. Contents Introduction Economic Environment Social Governance Annually, Fifth Third participates in the Top Workplace program managed by Energage. Winners are selected based on an all-employee survey conducted by Energage. Fifth Third received an Energage Top Workplace Award in 11 markets , up from 10 markets in 2020. Cincinnati Louisville Cleveland Charlotte Toledo S. Florida (East Coast) Columbus Tampa Detroit Orlando Indianapolis 62