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Glossary and Definitions Job types and categories We have two overarching categories of jobs: Frontline Roles These are jobs where the role itself requires onsite work. It may be because face-to-face interactions with customers are required (e.g., retail, hospitality, and health roles) or the role requires physical presence in a specific workplace (e.g., often in production, transport, and warehouse roles). These are also known as “desk-less” jobs. Within frontline work, we have additional role types including: ● Production + Facilities roles: These include Machine/Manufacturing Operators, Maintenance Technicians, Facilities Managers, etc. ● Warehouse + Transport roles: These include Package/Materials Handlers, Order Pullers, Warehouse Workers, Couriers, Truck Drivers, Shuttle Drivers, CDL Drivers, etc. ● Healthcare roles: These include Pharmacy Technicians, Phlebotomists, Nurses, Caregivers, etc. ● Retail + Hospitality roles: These include Cashiers, Store Managers, Sales Associates, Cooks, Dishwashers, Bartenders, Servers, Housekeepers, etc. Professional Roles These are often office-based or professional roles in companies. These include: ● Tech roles: These are roles in Software Engineering and Data functions. Common job titles include Software Engineers, Data Analysts/Scientists/Engineers, Engineering Managers, Product Managers, and Technical Project Managers. ● Go-to-Market roles: These are roles in Go-to-Market functions including Sales, Marketing, Customer Success. Common job titles include Account Executives, Sales/Business Development Representatives, Customer Success/Experience Specialists, and Marketing Managers. ● General & Administrative roles: Common job titles include Finance Managers, Accountants, HR Generalists, Recruiters, and Administrative Specialists. Job Locations We approach job locations through a talent pool perspective, specifically considering if the job’s location restricts the talent pool to one that is local. © Tapwage Inc 2022 33

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