Impromptu: Amplifying Our Humanity Through AI using open-source technology and hiring engineers who were willing to work for equity rather than a salary. - English was a passionate advocate for customer expe- rience, and he was known for personally answering cus- tomer emails himself. He was also known for his innova- tive approach to recruiting, which included creating an in-house incubator and relying heavily on referrals. - English was a serial entrepreneur, having co-founded several other companies before Kayak, including the blogging platform, TripAdvisor. He was also known for his philanthropic efforts, having donated millions of dol- lars to a variety of causes. These are some good stories, and they include the most famous of all, which is Paul’s practice of personally handling cus- tomer service. But as we’ve seen earlier, you have to fact-check GPT-4’s assertions. Paul did not found TripAdvisor (which isn’t a blogging platform), and I believe the in-house incuba- tor GPT-4 mentions is actually Blade, a separate incubator Paul co-founded after Kayak had been acquired by Priceline. Despite these issues, I still believe that the increased speed LLMs can bring to the podcasting process will help boost our productivity. Philanthropy I believe in the core principle of “Spider-Man Ethics”: with great power comes great responsibility. Because my success in business has granted me power and resources, I feel a deep responsibility to use these, along with my skills and experience, to have a positive impact. As I have with the tech startup world, I have taken a network approach to philanthropy. My goal isn’t to write checks and 144
Impromptu by Reid Hoffman with GPT-4 Page 150 Page 152