The health and safety of our colleagues and customers comes first. In line with the Centers for Disease Control and Prevention (CDC) recommendations, we have taken steps to help mitigate the spread of COVID-19 to our colleagues and customers. Out of an abundance of caution, we based our safety standards on our most vulnerable colleague population and used these as the standard for company-wide policies. This has resulted in safety and cleanliness consistently ranking in our top NPS scores, driven by customer satisfaction with our enhanced health and safety measures in-store. Responding to C OV I D -19 Customer Safety · Enforced social distancing guidelines (throughout the store and at check out) · Increased safety equipment in- store (barriers, plexiglass shields) · Frequent and enhanced cleaning · Contact-less shopping opportunities (curbside pickup, no-touch beauty consultations) · Sanitation depots throughout the store · Robust cleaning guidelines in states where fitting rooms are open and requirements that clothes that have been tried on to be left off the selling floor for a period of time Colleague Safety · Colleague communication and support, including contact tracing and direct colleague messaging · Company-provided personal protection equipment (masks, gloves, hand sanitizer, plexiglass shields, etc.) · Wellness checks (on-site or phone-in) · Social distance signage and enforcement · Leadership reporting: cluster outbreak monitoring and mitigation · Frequent and enhanced cleaning for bathrooms, fitting rooms, break rooms and commonly accessed areas · New cleaning measures (including the use of hand sanitizer and disinfectant wipes) for frequently touched areas like signature pads, phones and shared equipment, such as hand trucks and pallet jacks · Air circulation that complies with CDC ventilation guidelines | Sustainability Report 2020 Return to Table of Contents 5