GROW Overview of Recommendations Review this graphic for an overview of what your growth priorities should be. Then, for each capability, review the checklist for considerations and possible actions to take with your team. ACCELERATE CHANGE TO GROW IN THE NEXT NORMAL HOW YOU MAKE HOW YOU HOW YOU ENGAGE HOW YOU DECISIONS WORK CUSTOMERS SERVE SOCIETY Establish next-normal Supercharge employee Redesign business processes Connect doing good transformation office. productivity. to be customer-centric. to doing well. Create Office of Transformation; Leverage growth industry best Audit and redesign business processes Measure and report your societal publish CEO-level vision as true north; practices; simplify finding answers; to differentiate based on speed and impact, including as part of earnings. align leadership. enable citizen developers; automate simplicity in serving the customer’s “job onerous processes. to be done.” Be a platform for change Define the target digital in the world. operating model. Enable lifelong learning Enable the full power and development. of your company. Orchestrate action, via partnerships, Build target digital operating model to to engage executives and employees unify IT and business, with clear digital Enable companywide skills analysis; Enable one team to serve the around UN Sustainable Development governance model; unlock value of simplify learning with tailored online customer through a single source Goals (SDGs); spotlight heroes to data; automate for speed. learning journeys; upgrade reskilling of truth and customer journeys; generate momentum. and source for diversity. supercharge partners and suppliers. Continuously sense change Triple down on sustainability and respond with agility. Foster an employee-friendly Innovate at the speed of for the long term. Define and enable business workplace and culture. market change. Appoint a chief impact officer; develop performance matrix, including new Create multiple avenues for employee Sense change rapidly in the market a net-zero plan and execute. KPIs for experience; augment gathering feedback; enhance focus on community and respond with agility, enabling of customer and employee feedback. and work environment; evolve wellness the business to deploy new digital resources to serve aging workforce and capabilities at speed. mental health issues. The COVID-19 Response Playbook | 27