Will Preparation4 To help ensure your decisions are carried out When you enroll for retiree term life coverage, you will automatically receive access to Will Preparation Services at no extra cost to you. Both you and your spouse/state-registered domestic partner will have unlimited in-person or telephone access to one of MetLife Legal Plans, Inc.’s nationwide network of 18,500+ participating attorneys for preparation of or updating a will, living will or power of attorney. * When you use a participating plan attorney, there will be no charge for the services.* Like life insurance, a carefully prepared will (simple or complex), living will and power of attorney are important. • A will lets you define your most important decisions, such as who will care for your children or inherit your property. • A living will ensures your wishes are carried out and protects your loved ones from having to make very difficult and personal medical decisions by themselves. Also called an “advanced directive,” it is a document authorized by statutes in all states that allows you to provide written instructions regarding use of extraordinary life-support measures and to appoint someone as your proxy or representative to make decisions on maintaining extraordinary life-support if you should become incapacitated and unable to communicate your wishes. • Powers of attorney allow you to plan ahead by designating someone you know and trust to act on your behalf in the event of unexpected occurrences or if you become incapacitated. Call 1-800-821-6400 and a Client Service Representative will assist you. * You also have the flexibility of using an attorney who is not participating in the MetLife Legal Plans, Inc. network and being reimbursed for covered services according to a set fee schedule. In that case you will be responsible for any attorney’s fees that exceed the reimbursed amount. Estate Resolution ServicesSM 4 (ERS) Personal service and compassion assistance to help probate your and your spouse’s/state-registered domestic partner’s estates. MetLife Estate Resolution ServicesSM provides probate services in person or over the phone to the representative (executor or administrator) of the deceased retiree’s estate and the estate of the retiree’s spouse/state-registered domestic partner. Estate Resolution Services include preparation of documents and representation at court proceedings needed to transfer the probate assets from the estate to the heirs and completion of correspondence necessary to transfer non-probate assets. ERS covers participating plan attorneys’ fees for telephone and face-to-face consultations or for the administrator or executor to discuss general questions about the probate process. WillsCenter.com5 Self-service online legal document preparation Retirees and spouses/state-registered domestic partners have access to WillsCenter.com, an online document service to prepare and update a will, living will, power of attorney, funeral directive, memorandum of wishes or HIPAA authorization form in a secure 24/7 environment at no additional cost. This service is available with all life coverages. Log on to www.willscenter.com to register as a new user. 6 Empathy Gives beneficiaries complimentary access to 24/7 support for challenges that the loss of a loved one brings, helping them save time, money, and stress. From settling the estate to dealing with grief, Empathy can offer guidance on a variety of topics to assist beneficiaries in navigating through the challenges that loss brings. Call 201-720-1584 to register via phone or visit join.empathy.com/metlife. Conversion For protection after your coverage terminates You can generally convert your group retiree term life insurance benefits to an individual whole life insurance policy if your coverage terminates in whole or in part due to termination of the group policy or change in eligible class. Conversion is available on all group life insurance coverages. If you experience an event that makes you eligible to convert your coverage, please call 1-877-275-6387 to begin the conversion process. Please contact MetLife for more information. If you have questions, call 1-866-548-7139. Visit www.metlife.com/wshca-retirees to find plan information, documents, and more! Metropolitan Life Insurance Company | 200 Park Avenue | New York, NY 10166 L0823034637[exp0825][All States][DC,GU,MP,PR,VI]© 2023 MetLife Services and Solutions, LLC