Our Approach Tools & Engagement 3 Enabling our suppliers’ success starts with using our customer voice to let our suppliers know that sustainability is essential to doing business with Salesforce. When our suppliers can say, “our customers are demanding climate action,” it can be easier for them to get internal buy-in to set SBTs and other ambitious climate goals. However, having the motivation to act is very different from knowing what to do. So at Salesforce we know we need to go further to ensure that our suppliers are successful in both setting SBTs and in achieving them. We can provide our suppliers with practical tools and resources that will help them reach critical milestones such as baselining their GHG emissions and understanding their own supply chain emissions. Since every supplier is at a different point in their climate journey, this is how we strategize our engagements to make sure we meet suppliers with the right solutions for where they are today: High Reduction Potential = High Engagement. We identify suppliers with the biggest potential emissions reduction impact and prioritize “hands-on” engagements with them. To do this, we estimate our value chain emissions from each supplier using spend and economic-based emissions factors and then map potential impact based on public information like corporate sustainability reports and participation in climate initiatives, as well as business factors like industry and size. Scalable Solutions for Common Challenges. We get to know our suppliers to develop “one-to-many” approaches that solve common challenges. For example, in 2020 we surveyed our strategic suppliers to gather direct input on their progress and understand their most significant sustainability challenges. We also integrate what we learn during one-on-one supplier conversations and during touchpoints such as business reviews. 6 | Salesforce.com/sustainability