Experience as a Service
Today’s leading organizations invest in customer experience, but struggle to deliver an employee experience that is human-centered, uses the latest digital technologies, and is personalized, compelling, and memorable. With people costs representing as much as 60% of operating costs -- employee experience is a must-have program to reduce overhead and to supercharge organizational capability to communicate and absorb transformation initiatives.
RELAYTO/, built by the team behind two pioneers in cloud software Salesforce.com and SuccessFactors/SAP, is a leader in Document Experience Management. Its AI-powered publishing engine instantly supercharges legacy enterprise document formats like PDFs / PPTs / Word used for newsletters, handbooks, publications and presentations into a consumer-grade experiences that maximize and measure the impact of your messages.
"Integrated Unified Communications and Collaboration solutions can enhance workforce productivity by between 5 and 25 percent, reduce operating and capital expenses from up to 10 to 35 percent, and improve service levels by up to 20 percent." - Accenture
Challenges and Solutions
Bring Newsletters to Life
Employee newsletters are a great way to keep colleagues aligned with strategy, recognized for great work, and updated with the latest news across your organization. However, with the average worker receiving 11,680 emails a year – cutting through the inbox clutter is becoming increasingly difficult.
RELAYTO enables you to:
Capture your audience’s attention – and to keep it for longer, giving you the best chance of getting your message across.
Engage audiences by embedding images, videos and other rich media for a seamless user experience. Use our unique microsite technology to keep content secure.
You’ll also have access to powerful metrics showing exactly how employees are engaging with your newsletters.
Improve Visibility of Always-On & Applied Learning
When organizational alignment and learning content doesn't reach or get retained by employees, the cost for organization increases, while the effectiveness and ROI of communications & learning programs decrease.
RELAYTO/ enables you to:
Actively promote always-on, applied learning and 'best practices' on key topics within your organization. Avoid siloed documents by organizing and sharing content easily with RELAYTO/ hubs.
Empower Employees to Learn Anytime, Anywhere
A majority of today’s employees learn on the job. But more often than not, this type of education isn’t even incorporated into learning programs, plans, or budgets.
RELAYTO/ enables you to:
Give employees a place to learn informally on the job. And embed in the learning the tools to apply what they have learned.
Reduce the Cost and Time
Nothing decreases the ROI any content more than the content itself being irrelevant. So make sure it’s done the right way from the get-go.
RELAYTO/ enables you to:
Update content at any time, keeping your content evergreen and relevant. Incorporate direct audience and subject matter expert feedback into the content creation process.
'Market' Learning & Best Practices
Don’t merely offer learning courses. Offer resources to get the job done. Actively promote them. Promoting applied content is critical to increasing ROI and creating a culture of learning.
RELAYTO/ enables you to:
Show employees that the company is committed to developing a learning culture. And connect 'learning' to getting things done.
Improve Access to Knowledge
Make it easy for your employees to find the information they need to succeed. PDFs is where knowledge and employee experience goes to die.
RELAYTO/ enables you to:
Share content in a secure easy way, across any platform and device. Chunk the content so you could serve relevant information in a snackable format.
Promote Employee Expertise
You have a wealth of experience and knowledge in your organization. But how do you actively empower your staff to share that insight with others?
RELAYTO/ enables you to:
Encourage knowledge sharing and build a pool of subject matter experts based on professional expertise
Employees can self-promote their expertise if they are confident in their skills. Experts can help identify other colleagues with strong professional capabilities. Peers can endorse expertise, increasing the standing and relevance of other employees in a comprehensive skills database.
Metrics for Everyone
The challenge with sending onboarding materials, operational guides, selling tactics, strategic initiatives and product information in emails, or as PDF files is that you never get feedback or metrics on what’s been read and by whom, let alone if there’s any correlation between the information and the results.
RELAYTO/ enables you to:
The best way to figure out what’s working is to track data and metrics across documents and employees. When you can see which content is doing better than others or which employees have reviewed materials, you can analyze what content works and what needs improvement based on real numbers and outcomes, not guesses.
Employee Experience Examples
See Microsoft's report on hybrid work
Read OgilvyRED's eBook
Author
The fastest way to build digital experiences. We empower businesses to convert PDFs, presentations and other content into interactive experiences & webpages with instant branding, analytics & more
