RELAYTO/ for Insurance Intro

Global State of customers across insurance Less than 30% of all customers worldwide report a positive experience — World Insurance Report

Changes in buyer behavior Shape new expectations instant, interactive & connected experiences ability to search, view, compare, evaluate, pay & consume in one place rich media content & personalized communications What are customers saying about their experience?

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the customer journey Every Stage is an opportunity Engagement Efficiency Sales advice purchase invoice activation claim renewal upsell

Impact of legacy tools On the bottom line Missed & Stalled Sales Non-compliance Customer Churn Support Costs Little Data

Digital and Dynamic Experience On Relayto Capture Sales Opportunities don’t want to be a commodity? Provide an experience engage early & often to mitigate customer churn distribute relevant information proactively to reduce high support costs Leverage data to deliver granular analytics