Table of Contents Run. We aspire to create a welcoming, inclusive and collaborative environment at every location we operate. We operate our locations with local leadership teams who are empowered to make decisions while being supported by a set of global systems and standards. Every month, thousands of members move into our locations around the world. In addition, every day, thousands of requests are made by members for meetings, guests, moves, equipment fixes, catering, travel and other needs. Through global call centers and the technologies and tools we have built for our community teams, we are continually reducing defects, shortening turnaround times and improving the operation of our locations. We have also defined, and monitor, a detailed set of operating standards for all aspects of a space, from cleanliness, to security, to amenities, to hospitality that ensure consistent delivery across our portfolio of locations. We use a self service workflow to automate A single portal is used to manage and track all all of the steps needed for a seamless of the interactions between a member, their space member move in or move out day and our community teams We aim to continue to perfect our global-local playbook, and we continue to drive automation throughout the process of finding, building, filling and running spaces. We learn from the increasing amount of data we collect for every decision we make, and we continue to innovate on solutions designed to drive our members’ successes. We believe our core expertise in leveraging our global-local playbook will allow us to continue to scale our business across new locations and new cities, while benefiting from the efficiencies of our global scale, process and technology infrastructure. 157