This means you need to have tentacles into all of these di昀昀erent departments and functional areas, and all the di昀昀erent 3rd party systems they use. If you build your software for one particular buyer or depart- ment, you will eventually lose to the company that solves the whole problem. Onboarding Sidebar It’s worth noting that the term “onboarding software” is used to mean di昀昀erent things by di昀昀erent compa- nies. Some companies have built project management apps for HR that assign out tasks and track comple- tion whenever someone joins the company. These apps are sometimes called “onboarding software,” but they bear no relation to the product we have built, because they lack any downstream systems connec- tivity. As a result, they’re both less useful to the employer (these apps can assign you work, but they can’t do it for you), and strategically less interesting (without downstream systems connectivity, they are no longer a source of truth for employee data). . 4 Rippling Memo