As of December 2016, 48.5% of users were very satisfied with or fairly satisfied with e-government services, showing China's achievements in e-government services in 2016. User Satisfaction of E-government Services in 2016 0% 10% 20% 30% 40% Very satisfied 15.6% 32.9% Relatively satisfied Medium 29.5% Not satisfied 4.7% Very dissatisfied 3.5% Source： Statistical Survey on Internet Development in China 2016.12 Figure 72 User Satisfaction of E-government Services in 2016 As an increasing number of e-government services go online and the public’s expectations for convenient, low-cost and efficient public services keep growing, the importance of government in technical capacity and service quality is more prominent. Therefore, e-government service platforms need to raise their service awareness, take a targeted approach to identify public demands and deepen the cooperation between governments and NGOs as a way to improve the service level and user satisfaction. (III) The Overall Distribution and Distribution by Province of Domain Names with the Suffix “.gov.cn” As of December 2016, China had 53,546 domain names with the suffix “.gov.cn” covering 31 Chinese provinces, autonomous regions and municipalities directly under the central government. Table 9 The Distribution by Province of Domain Names with the Suffix “.gov.cn” in Mainland China in 2016 Province Number Proportion Ranking 4,341 8.1% 1 Shandong 3,910 7.3% 2 Jiangsu 3,760 7.0% 3 Sichuan 9191 The 39th Statistical Report on Internet Development in China