I. The Overview of E-government Services (I) The User Scale and Utilization of E-government Services Up to December 2016, 239 million people or 32.7% of all netizens received e-government services. Specifically, the utilization ratio of e-government services based on Alipay or WeChat urban service platform was 17.2%, which became the most popular way of using e-government services; the utilization ratio of government WeChat official accounts was 15.7%; and those of government websites, government Weibos and Apps were respectively 13.0%, 6.0% and 4.3%. Utilization Ratio of Government Services in 2016 0% 5% 10% 15% 20% Alipay or WeChat 17.2% urban services Government WeChat 15.7% official accounts Online Government websites 13.0% Government microblogs 6.0% Government Apps 4.3% Offline government 12.5% service centers Offline Government hotlines 5.5% Source： Statistical Survey on Internet Development in China 2016.12 Figure 71 Utilization Ratio of Government Services in 2016 In 2016, the utilization ratio of China's e-government services exceeded those of offline government service centers and government hotlines. For one thing, mobile e-government service platforms grew rapidly, governments set up interfaces in Alipay and WeChat Apps to improve their service content, and verified Weibo accounts of governments and Zhengwutoutiao services were respectively based on weibo.com and Top News Apps, all of which expedited the service layout of e-government; for another, the service content were categorized to cover all aspects of users’ life, including car owner services, government services, medical care, travels, recharge and payment. Meanwhile, information platforms kept enriching their content and Weibos, official accounts and Zhengwutoutiaos, which developed rapidly in various fields, such as weather, industry and commerce, justice, public security, etc. 90 (II) E-government Service Satisfaction The 39th Statistical Report on Internet Development in China