4. Suspension a. Of End User Accounts by RELAYTO. If an End User (i) violates this Agreement or (ii) uses the Services in a manner that RELAYTO reasonably believes will cause it liability, then RELAYTO may request that Customer suspend or terminate the applicable End User account. If Customer fails to promptly suspend or terminate the End User account, then RELAYTO may do so. b. Security Emergencies. Notwithstanding anything in this Agreement, if there is a Security Emergency then RELAYTO may automatically suspend use of the Services. RELAYTO will make commercially reasonable efforts to narrowly tailor the suspension as needed to prevent or terminate the Security Emergency. "Security Emergency" means: (i) use of the Services that do or could disrupt the Services, other customers' use of the Services, or the infrastructure used to provide the Services and (ii) unauthorized third-party access to the Services. 5. Intellectual Property Rights a. Reservation of Rights. Except as expressly set forth herein, this Agreement does not grant (i) RELAYTO any Intellectual Property Rights in Customer Data or (ii) Customer any Intellectual Property Rights in the Services or RELAYTO trademarks and brand features. "Intellectual Property Rights" means current and future worldwide rights under patent, copyright, trade secret, trademark, moral rights, and other similar rights. b. Limited Permission. Customer grants RELAYTO only the limited rights that are reasonably necessary for RELAYTO to offer the Services (e.g., hosting Stored Data). This permission also extends to our affiliates and trusted third parties RELAYTO works with to offer the Services (e.g., payment provider used to process payment of fees) c. Suggestions. RELAYTO may, at its discretion and for any purpose, use, modify, and incorporate into its products and services, license and sublicense, any feedback, comments, or suggestions Customer or End Users send RELAYTO or post in RELAYTO's forums without any obligation to Customer. d. Customer List. RELAYTO may include Customer's name in a list of RELAYTO customers on the RELAYTO website or in promotional materials. 6. Fees & Payment a. Fees. Customer will pay, and authorizes RELAYTO or Customer's reseller to charge using Customer's selected payment method, for all applicable fees. Fees are non-refundable except as required by law. Customer is responsible for providing complete and accurate billing and contact information to RELAYTO or Customer's reseller. RELAYTO may suspend or terminate the Services if fees are past due. 5 of 52