SLA SERVICE LEVEL AGREEMENT RELAYTO will use commercially reasonable efforts to maximize the availability of its services, and provides performance guarantees as detailed below. 1.1. Availability RELAYTO guarantees 99.9% availability of RELAYTO systems utilized to provide services during any calendar month. If RELAYTO fails to meet its availability guarantee, RELAYTO will credit customer's account with an amount according to the table below: Availability during a contracted month Compensation (% of monthly fee)