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TIME TO FULFILL AN ORDER Nearly 77% of consumers say they expect their deliveries in less than two days. The increasing pressure to shorten delivery times has pushed 3PLs to examine ways to get orders through the pick and pack process and ready for carrier handoff in less and less time, as well as exploring options for later cut off times through a larger number of carriers. This has raised the focus on metrics like time to fulfill an order to maximize time in which consumers can still place orders each day. This year, 29% of 3PLs stated that, on average, they would complete the order from receipt to ready for carrier handoff in less than 30 minutes. This is up from 22% in 2021. In total, 53% fulfill orders in less than an hour and 75% in less than three hours. The data suggests that, on average, if it takes longer than three hours to fulfill an order, the likelihood of experiencing medium to high profitability drops at an average rate of 1.58x. 2022 Third-Party Logistics Warehouse Benchmark Report | 32

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