Key Findings 1 2 3 Growth Opportunities Capacity Constraints Labor Shortage 3PLs expressed continued confidence Warehouse capacity constraints became Labor concerns grew this year because of heading into 2023 riding on a strong year of more acute as low vacancies and high rental low unemployment, an increased demand for new customer acquisition and ecommerce costs challenged 3PLs struggling to find new workers, and higher costs to attract and retain growth, as well as significant profitability warehouse space or manage already-at- new warehouse workers. improvements. capacity existing footprints. 4 5 6 Technology Adoption Reporting and Analytics Billing and Invoicing EDI, shopping cart, and marketplace Many 3PLs heightened focus on reporting Many 3PLs struggled with billing automation integrations saw significant increases in 2022 and analytics to support increased growth, and capturing all billable events, presenting as 3PLs continue to adopt technology to drive with more emphasis on leading indicators that both a challenge and an opportunity to better customer and consumer experiences. directly impact overall operational costs than capture additional revenue in 2023. in previous years. 2022 Third-Party Logistics Warehouse Benchmark Report | 4