Directory: prescription drug services Contact type and description Contact information Prescription drugs Washington State Rx Services (WSRxS) Contact customer service, locate Call: 1-888-361-1611 (TRS: 711) network pharmacies, ask Monday–Friday: 7:30 a.m. to 5:30 p.m. (Pacific) prescription drug questions, access Available outside these hours with limited services. your WSRxS account, and check Visit: Prescription drug coverage webpage at prescription drug prices ump.regence.com/pebb/benefits/prescriptions Network mail-order pharmacies Costco Mail-Order Pharmacy Order new prescriptions and refills, UMP members do not need to be Costco members to use check order status, manage their mail-order service. prescriptions, track your package Call: 1-800-607-6861 (TRS: 711) Monday–Friday: 5 a.m. to 7 p.m.; Saturday: 9:30 a.m. to 2 p.m. (Pacific) Providers fax: 1-800-633-0334 Mailing a prescription order: Costco Pharmacy (#581) 802 134th St SW STE 140 Everett, WA 98204-7314 Visit: Sign in to your Costco account at pharmacy.costco.com Postal Prescription Services (PPS) Call: 1-800-552-6694 (TRS: 711) Monday–Friday: 6 a.m. to 6 p.m.; Saturday: 9 a.m. to 2 p.m. (Pacific) Providers fax: 1-800-723-9023 Mailing a prescription order: Postal Prescription Services PO Box 2718 Portland, OR 97208-2718 Visit: Sign in to your PPS account at ppsrx.com Network specialty drug pharmacy Ardon Health Order new prescriptions and refills Call: 1-855-425-4085 (TRS: 711) for specialty drugs Monday–Friday: 8 a.m. to 7 p.m.; Saturday: 8 a.m. to 12 p.m. (Pacific) Closed Sundays and all major holidays For urgent health questions that require the assistance of a clinician after-hours, you can reach an Ardon Health pharmacist 24 hours a day, seven days a week, by calling 1-855-425-4085 and following the prompts. Providers fax: 1-855-425-4096 6 2024 UMP Classic (PEBB) Certificate of Coverage