• Telemedicine visits originating from a location other than the specified originating sites Doctor On Demand Doctor On Demand is a virtual care service that gives you access to providers 24 hours a day, 7 days a week. It is a good option to consider when you need medical attention, but not emergency room or urgent care. Doctor On Demand providers are board-certified, U.S.-based providers who are specifically trained in video medicine. Members can connect in minutes with doctors face-to-face through a smartphone, tablet, or computer via the website or Doctor On Demand smartphone application. To learn more, visit the Telemedicine (virtual care) webpage at ump.regence.com/pebb/benefits/telemedicine. Providers review a member's history and symptoms, perform an exam, and recommend treatment, which may include prescription drugs and lab work. Doctor On Demand providers can treat most common health conditions, including, but not limited to: • Asthma. • High blood pressure and high cholesterol. • Colds and allergies. • Migraines. • Diabetes. • Pink eye. • Eczema and acne. • Urinary Tract Infections (UTIs). • Heartburn and indigestion. A Doctor On Demand virtual care appointment is paid at the standard rate. Doctor On Demand providers are considered preferred providers. Doctor On Demand does not include the use of audio-only telephone, fax, or email. For additional questions, contact UMP Customer Service. Vision care (diseases and disorders of the eye) You pay the standard rate under the medical benefit for treatment of diseases and disorders of the eye that are not part of a routine vision exam. Orthoptic therapy is not covered except for the diagnosis of strabismus, a muscle disorder of the eye. LASIK surgery is not covered. Following cataract surgery, vision hardware (contact lenses or eyeglasses, including frames and prescription lenses) is covered as DME (see page 47). These services are paid at the standard rate. Your routine vision benefits Vision coverage is provided by UMP, in collaboration with Regence Choice Vision Plan administered by Vision Service Plan (VSP). Regence BlueShield administers benefits for the treatment of diseases and disorders of the eyes. VSP administers benefits for routine eye exams and hardware (prescription lenses, frames or prescription contact lenses) and provides claims administration for this plan. When you have questions about treatment of diseases and disorders of the eyes contact UMP Customer Service. When you have questions about routine eye exams and hardware, call VSP Member Services at 1-844-299-3041 or TTY 1-800-428-4833. See the Directory at the beginning of the COC for vision services contact information. Finding a routine vision provider Get the most out of your UMP vision benefits and save money with a VSP Choice network provider. As a UMP member, you may search for a VSP Choice network provider for preventive (routine) vision services through the VSP website by logging in to your VSP account or by selecting “Find a doctor,“ and using the advanced search option to select “Choice” for “Doctor network.“ You can also search by signing in to your 2024 UMP Classic (PEBB) Certificate of Coverage 79