23 Upgraded digital resources support doing what’s right In 2020, Wells Fargo upgraded its digital tools and resources to further empower employees and managers worldwide to do what’s right by speaking up about ethics-related concerns without fear of retaliation or other negative actions . These include: • The enhanced Ethics site for employees leverages key insights from our Pulse survey results and provides employees the critical tools and resources they need to speak up confidently and without fear of retaliation when they have ethics- related concerns . • The upgraded Manager Center Ethics site empowers managers to be ethical champions, better prepares them to listen to their employees and provide informed guidance when employees come to them to report misconduct, and reiterates that Wells Fargo does not tolerate retaliation when concerns are reported in good faith . Additionally, a new Manager Toolkit helps managers understand their reporting options, know what action to take and when, and find a range of useful resources organized by category . • To simplify the online reporting process and enhance the overall user experience, the upgraded EthicsLine web-reporting site, which is hosted by a third-party vendor, is more accessible and makes it easier to submit a report from anywhere and from any device 24 hours a day, 7 days a week, 365 days a year . • New Shared Success eCard designs increase engagement around ethics with cards used to thank employees for showing courage by speaking up about ethics-related concerns and to thank managers for listening to concerns with care and empathy . ENHANCING OUR FOCUS ON ETHICS Enhancements to maintain our focus on ethical behaviors include: • Centralized allegation management activities under Conduct Management to create efficiencies, enhance learnings, and assess trends. • Enhanced root cause analysis and data reporting capabilities to support analysis designed to uncover trends and distill insights. • Continued enhancing of processes designed to optimize investigations. • Developed resources to enhance transparency and reiterate our commitment to nonretaliation. • Continued efforts to understand employee sentiment about ethics.