BUCKLE UP. BUCKLE DOWN. From a new generation of customers and an emphasis on experiences beyond the transaction to uncommon collaboration and systems modernization, any one of these trends in isolation is a game changer. Together, they point to an entirely new future for the payments industry. With the right vision, this future holds great opportunities for banks, credit card companies and new entrants. The winners are not waiting for change to happen to them. They are already busy capturing first-mover advantage by evolving business strategies, operating models, systems and cultures—and by buckling up for what promises to be a wild ride. 14 | DRIVING THE FUTURE OF PAYMENTS 10 MEGA TRENDS Copyright © 2017 Accenture. All rights reserved.