Players can focus on two key actions to optimize their efforts around scale. 1. Drive down costs faster than their 2. Obtain the technological abilities, revenue decrease to ensure that the such as intelligent automation, to volume/value tradeoff remains positive. process payments innovation at scale. This means establishing greater economies In our survey, 18 percent of respondents said that of scale in reaching enough new customers building security into the retail payments transaction at a pace necessary to justify further investment will be the main priority for banks; 22 percent cited in digital innovation and capture moments of scale artificial intelligence, robotics, machine learning and growth opportunities. Tactical examples of and innovative payments hubs as the key platform this include pursuing inorganic growth to increase technology capabilities that they need in adapting core scale and reduce unit costs, attracting new customers systems to high-speed and continuous payment flows. and revenue streams through new value-added services and playing the volume game on price by massively lowering remittance margins in exchange for higher volume. 10 GLOBAL PAYMENTS PULSE SURVEY 2019 TWO WAYS TO WIN IN PAYMENTS