Capturing the revenue growth Forty percent of the banking payments executives On average, 77 percent of respondents agree that opportunity of payments won’t we polled see payments as already being instant and payments are generally becoming more invisible as another 38 percent say that payments will become they are progressively incorporated into third-party be easy for those banks which are instant over the next 12 months. More than 90 percent apps or devices, such as wearables, digital wallets, unable to shift to digital business of bankers globally (98 percent in Asia Pacific) agree IoT devices and smart contracts. Seventy-three percent models, a critical mission for that payments are becoming more instant for business- believe payments are already invisible or will be so to-business transactions. In fact, 46 countries now over the next 12 months; even more so for consumer- winning in an IIF payments world. have in place an instant payment solution and 12 more to-consumer (84 percent) and consumer-to-business 3 plan to implement one soon. UK’s Request to Pay, set (83 percent) payments. Uber is a prime example of We see a mix of progressive and disruptive market for launch this year, is a secure messaging service that a service that takes physical payment options, such drivers at work. These include customers’ and will be overlaid on existing payments infrastructures as cash, cards and wearables, completely out of the merchants’ rising expectations for speed and as a flexible way to settle bills between businesses, equation. The no-checkout-required Amazon Go retail 4 convenience; technical innovations like open APIs, organizations and friends. PayPal, as another example store is another good example. With its Just Walk Out Internet of Things and high-speed mobile connectivity; of this trend, is partnering with banks and card issuers Shopping experience, shoppers simply use the Amazon AI and blockchain; digital and regulator-driven fee to offer its Instant Transfer capability to individuals Go app to enter the store, take the products they want 7 compression; national infrastructure upgrades; and and small businesses in North America, giving them and leave with no lines and no checkout. 5 new providers entering the market, such as third-party quick access to their money. Finally, Ripple is using payment initiation service providers. The combination blockchain technology to make cross-border payments of all of these trends is what leads us to the conclusion easier and instant with minimal fees and that, in turn, that we are heading towards a new world in which all is stimulating established cross-border payment 6 payments are IIF. players, like Swift, to up their innovation game. 5 GLOBAL PAYMENTS PULSE SURVEY 2019 TWO WAYS TO WIN IN PAYMENTS