11 Table of Contents Introduction & Our Approach Operating Responsibly Investing in Our People Diversity, Equity & Inclusion Environmental Sustainability Social Impact Data & Frameworks LETTER FROM OUR CEO HIGHLIGHTS FROM THE YEAR AWARDS & RECOGNITION OUR BUSINESSES STRATEGY & DISCLOSURE PRIORITIES OVERSIGHT & ACCOUNTABILITY STAKEHOLDER ENGAGEMENT & PARTICIPATION STAKEHOLDER ENGAGEMENT & PARTICIPATION Community Group Objective of Engagement Examples of Engagement Learn more in our Data & Frameworks EMPLOYEES Listening to and learning from our employees and cast members assists • Employee experience surveys and business-speci昀椀c surveys us in better understanding what matters most to them and helps us • Focus groups We engage with a variety of stakeholders, make the employee experience at Disney more ful昀椀lling and meaningful. • Town halls including employees, shareholders, consumers, • Facilitated conversations focused on topics that industry and business communities, policymakers, matter to our employees NGOs, and nonpro昀椀t organizations, to help inform our practices, policies, and programs. SHAREHOLDERS Members of management, the Board, and our Investor Relations team • Management and Board engagement We believe this feedback can enhance our ability maintain a strong shareholder engagement program. Shareholder • Investor Relations meetings with shareholders to identify risks and opportunities and, in certain feedback helps inform the company’s thinking. throughout the year cases, solutions to some of our challenges. • Earnings calls • Annual Meeting of Shareholders We also engage on the core policy areas that will • Investor conferences and events have a direct impact on our business, both directly and through our trade associations. CONSUMERS Our consumer engagement approach helps us better understand what our • Consumer surveys customers and audiences expect from us, and it helps inform how we can • Focus groups utilize our creativity and unique content and experiences to entertain • Fan events millions globally. • Social media interactions • Customer service emails and calls INDUSTRY & BUSINESS Through engagement with industry leaders, suppliers, small business • Industry and multi-stakeholder associations and efforts COMMUNITIES owners, and others, we learn about trends and insights related to our • Supplier meetings and collaborations businesses, and we join efforts to create large-scale, industry-wide change. • Industry conferences We are active participants in multi-stakeholder efforts to improve labor conditions and reduce environmental impacts in global supply chains. NGOs & NONPROFIT NGOs and nonpro昀椀t organizations address a variety of challenges, both • Signature social impact initiatives ORGANIZATIONS globally and locally. Their expertise on evolving trends and on-the-ground • Awareness campaigns programs helps us reach individuals and communities in collaborative • Consultation on important topics (e.g., climate change, ways that create greater impact. environmental goals, human rights) • Cash and in-kind charitable giving • Employee volunteering and giving