10 Table of Contents Introduction & Our Approach Operating Responsibly Investing in Our People Diversity, Equity & Inclusion Environmental Sustainability Social Impact Data & Frameworks LETTER FROM OUR CEO HIGHLIGHTS FROM THE YEAR AWARDS & RECOGNITION OUR BUSINESSES STRATEGY & DISCLOSURE PRIORITIES OVERSIGHT & ACCOUNTABILITY STAKEHOLDER ENGAGEMENT & PARTICIPATION OVERSIGHT & ACCOUNTABILITY Sustainability Leadership Board of Directors Committee Oversight of Sustainability-Related Matters: Oversight and strategic direction related to key Governance & Nominating Committee Audit Committee Compensation Committee policies, practices, and programs discussed in Oversees environmental, social, and governance programs and reporting, Reviews the company’s policies and practices with respect to Oversees evaluation of topics such as workforce this report are illustrated in the chart to the right. including with respect to environmental sustainability policies and initiatives, risk assessment and risk management, for example oversees equity matters, the company’s bene昀椀t programs, This chart re昀氀ects functions that collaborate on as well as human rights-related policies, lobbying, and political strategy cybersecurity and data security risks and mitigation strategies employee engagement, and talent development select sustainability-related efforts, but does not include all functions within each vertical depicted. Learn more about Board oversight of Chief Executive O昀케cer sustainability and other topics: Corporate Governance Chief Legal & Chief Financial Chief Human Chief Communications Chief Brand Segment Leaders, Proxy Statement Compliance O昀케cer O昀케cer Resources O昀케cer O昀케cer O昀케cer Chairs & Presidents Functions and Workstreams Related to Sustainability Matters: Sustainability Reporting Investor Relations Total Rewards Environmental Corporate Cause Individual Sustainability Social Marketing Business Organizational Responsibility Campaigns Line Leaders Development Human Rights Information Security Government Diversity, Relations Equity & Inclusion Risk Global Public Policy Management Segment Learning & Environmental Talent Solutions Communications Brand Sustainability & Strategy & Research Corporate Social Global Ethics & Operations Responsibility Compliance Teams Tax Talent Privacy Acquisition