Some things you should know your superannuation. For more information go to Resolving complaints ato.gov.au If you have a complaint, we can usually resolve it Delayed and suspended transactions quickly over the phone on 132 652.If you’d prefer to put your complaint in writing, you can email us at We may delay or suspend transactions, for example [email protected],or send a letter to GPO Box where an investment manager delays or suspends 4341, Melbourne VIC 3001. unit pricing, or when there are adverse market We’ll conduct a review and provide you with a conditions. response in writing. If you’re not satisfied with our We may process withdrawal and switch requests in resolution, or we haven’t responded to you in 45 days, instalments over a period of time and may also you can lodge a complaint with the Australian suspend processing of withdrawal and switch Financial Complaints Authority (AFCA). requests we have received. In certain circumstances AFCA provides an independent financial services we may refuse a request. Where requests are delayed, complaint resolution process that’s free to suspended or being paid in instalments, the unit consumers. You can contact AFCA at any time by prices used for transactions will be those available writing to GPO Box 3, Melbourne VIC 3001, at their on the day the transaction takes effect, rather than website (afca.org.au), by email at [email protected], the day of the request. In the event that the or by phone on 1800 931 678 (free call). investment option becomes suspended (e.g. due to To view our complaints management policy, visit illiquidity), you will be unable to make additional mlc.com.au/complaint contributions, withdrawals or switches into or out of that suspended investment option. As part of the suspension: Any contributions or rollovers that would otherwise be invested in the suspended investment option in accordance with your investment strategy will instead be invested in an alternative option, e.g. MLC Cash, until you provide us with alternative instructions; Any insurance cover you hold may cease if there are insufficient monies in your non-suspended investment options to cover the cost of the insurance; and You may only withdraw your funds in accordance with any withdrawal offer that we make. We are not responsible for losses that delayed or suspended transactions may cause. MLC Super Fund 2023 Annual Report | 11