Health care navigation and support. To help team members manage and understand their health benefits, we have partnered with Accolade, an independent health benefits navigator. Accolade’s personal health assistants help U.S.-based mainline team members navigate the health care system and take full advantage of their insurance coverage. A similar service is available for team members enrolled in DFW ConnectedCare. Telemedicine and on-site clinics. Thousands of team members have relied on Doctor On Demand, a program that offers physician consultations via telemedicine 24 hours a day, seven days a week. American also partners with Premise Health to staff on-site clinics at nearly all our hub airports and corporate headquarters. These clinics offer both acute and preventive care, along with basic lab services, vaccines and COVID-19 testing. For our round- the-clock workforce, these options provide convenient care when and where team members need it most. Well-being programs. Pop-up events around the system make it easier for team members to keep an eye on their health. In 2021, nearly 4,000 team members participated and received flu vaccines, more than 1,000 had preventive health screenings and over 100 took advantage of mobile mammography events. Employee Assistance Program (EAP). Our EAP is a 24/7/365 confidential support system for our team members and members of their households. Whether they need a listening ear, caregiving referrals, legal or financial consultations, veterans’ assistance or help preparing for college, our EAP provides practical, real-life assistance for life’s changes and challenges. Through the EAP, our team members and their families can receive four free counseling sessions per issue per year, and they choose from video, phone or in-person therapy. With dedicated onsite counselors at nine of our U.S. hubs, team members are never far from help and support. Life insurance. Caring for our team members on their life’s journey also means caring for their families, so American provides basic life insurance coverage for all team members at no cost, effective on day one. Financial well-being resources. American wants our team members to be knowledgeable and enthusiastic participants in their financial future, so our 401(k) plan allows them to begin contributing on day one of employment. After one year of service, they’re eligible for a company match or contribu - tion, depending on their workgroup. Fidelity Investments, our 401(k) administrator, offers robust education-centered seminars and tools to help team members learn how they can best achieve financial wellness and meet their money goals. Online tools like the Financial Wellness Checkup make it quick and easy for our team members to see where they can improve their debt management, savings, budgeting and income protection. Team members also have access to complimentary one-on-one consultations through our dedicated Fidelity representative or by speaking with a Fidelity adviser at an investor center or by phone. COVID-19 testing and vaccines. American worked with local health care providers in 10 metropolitan areas to make priority COVID-19 testing available to covered U.S.-based mainline team members and, in some cases, their dependents. For example, we performed more than 1,000 diagnostic tests at our headquarters in Dallas- Fort Worth. Nationwide, team members were able to be screened for COVID-19 via telemedicine as well as to AMERICAN AIRLINES ESG REPORT 2021 43 \\ Indexes & Data \\ Customers \\ Climate Change \\ Safety \\ ESG Strategy CEO Message SUPPORTING OUR TEAM MEMBERS \\ Team Members