Best Buy Fiscal Year 2022 ESG Report | 64 Responsible sourcing . Corrective Action Plan closure We believe continued dialogue with suppliers brings more meaningful changes in bettering the lives of our supply chain workers, promoting healthy and safe working conditions, and reducing negative environmental impacts. Whenever non-conformances are found through our own or accepted third-party audits, we expect our suppliers to locate the root cause of the issues and indicate how they intend to improve and measure the progress. The suppliers then must close the non-conformances according to Best Buy’s timelines and provide the supporting evidence. Due to the nature of issues related to working hours and social insurances, we allow factories to provide relatively longer-term risk mitigation plans with phased targets, maintaining continuous dialogue to cultivate transparency and accountability. Finding severity C losed O pen T otal C losure rate Priority 2 0 2 1 00% High Risk Major 9 4 1 3 6 9% Major 25 9 8 2 3 41 7 6% Minor 3 3 5 3 8 8 7% Total 3 03 9 1 394 7 7% • 77% of FY22 due findings were closed/downgraded within timeline. Our progress in FY22. Below are the closure rates of the top five non-conformances (excluding working hours and social insurance, given the aforementioned approach for those) identified during our own or approved third-party audits: Top findings (excluding Closure working hours/social insurance) rate Hazardous Substances ........................ 96% Occupational Safety .............................. 91% Emergency Preparedness .................... 86% Occupational Injury and Illness ........... 85% Freely Chosen Employment ................. 75% In addition, based on our audits and accepted report findings, we found nine factories in violation of certain fees charged to workers. Through our Corrective Action Plan (CAP) process, these factories returned physical examination fees to 382 workers and purchased social or commercial insurance for an additional 1,129 workers. • 100% of priority non-conformances were closed. • 69% of high-risk major non-conformances were closed. • 76% of major non-conformances were closed. • 87% of minor non-conformances were closed.