Best Buy Fiscal Year 2022 ESG Report | 88 Health and safety . Occupational health and safety. Best Buy values the health and safety of employees and customers as our most important assets. Our goal is to reduce the potential for injuries to people, employees and customers, and minimize potential damage to property. To that end, we regularly review our safety and health programs and make adjustments to them. Only through the full engagement of all employees are we able to achieve this goal. We take care of our employees, so they take care of our customers and our company. It starts with giving them the tools they need to avoid harm while doing their jobs. We train them on how to take ownership of their safety at work through our “Own Your Safety” campaign, which includes how to properly use equipment, how to de-escalate tense situations and how to protect themselves with a training about active shooters. We also work to go above and beyond as an employer, by sending employees text messages when a natural disaster strikes to ensure they are safe, shutting down stores threatened by civil unrest or severe weather, or offering financial help through the HOPE Fund, which is described on page 33. This past year we implemented and improved a variety of programs to support a safe working and shopping environment. • We renewed our training strategy with employee-first language and campaigns, diverse learning modalities and interactive scenario-based assessments. • We developed new safety protocols and trainings for powered industrial trucks. • In our supply chain locations, we implemented refreshed job safety analysis (JSA), Near-Miss and AED programs. • We launched a new ergonomic and stretching program to help Geek Squad Agents stay healthy and avoid injuries. • We also created a new safety compliance leader role to focus on companywide safety compliance.