Chapter 11 end to end dXp Case study Table 11-7. Next-Generation Technologies for Dealer Platform Technology Description Applicable Scenarios in Dealer Digital Platform Chatbot using a chatbot for dealer and 1. enquiring inventory of car models and customer interaction availability 2. asking about the process flow steps for complex business process such as parts ordering Mobility enable all key pages and 1. Functions such as dealer dashboards, functionality on smart phones vehicle enquiry and tablets. 2. provide configurable home pages for dealers and sales team Gamification applying game mechanics 1. Create dealer dashboard and sales and game design techniques dashboard to show the scoring and ranking to engage and motivate all to motivate dealers and sales team. stakeholders to achieve their 2. provide real-time view of performance goals KpIs and metrics. Digital experience provide integrated experience 1. provide single-stop-shop experience for for all stakeholders. end to end deal management including pricing, application and deal closure. 2. automate the key business processes. Predictive analytics analytics for improving 1. use predictive analytics to proactively customer experience by forecast parts inventory based on sales. identifying improvement 2. analyze the sLas of the vehicle service opportunities at every process and warranty/claims process and touchpoint in the sales and identify the key bottleneck areas. service life cycle Automated seamless and streamlined 1. provide dealer dashboard providing leads, integrated systems integrated data from various warranty, customer satisfaction score. and dashboards business functions such as 2. provide sales dashboard showing the parts ordering, servicing, region-wise sales and charts for the warranty same. (continued) 319