Our Approach at Salesforce Our first and most critical step was to assemble and consult a team of internal stakeholders from key business units, including travel, procurement, sustainability, finance, and sales. We used their input to develop a comprehensive and strategic approach to sustainable business travel which includes creating a digital-first culture and decarbonizing business travel that does take place. Building a Digital-First Culture Creating a digital-first culture means that we travel purposefully and communicate travel guidance internally that helps reduce non-essential travel. This includes: Implementing our Work from Proactively communicating how Creating policies to reinforce our Anywhere strategy which enables individual travelers and teams can digital-first culture and leveraging and encourages remote make smarter travel choices that a tracking system built to manage participation through virtualization. support emissions reductions. compliance. We learned a ton last year...with minimal travel we performedexceptionally well. We had more C-Level meetings, faster turnaround times, better access to customers. And we don’t want to lose that. It’s digital first, and that should be our mentality moving forward. Brian Millham, President, CSG & COO Worldwide Distribution, Salesforce Decarbonizing Business Travel For the essential business travel that does take place, we find ways to deeply decarbonize and reduce its climate impact. First, we’ve made choosing lower-carbon travel easy and efficient. We optimized our online booking tool to recommend lowest-emissionmodesoftravel and makethese options easy to choose. This enables easy mode-switching on routes where a more sustainable form of transportation is a viable alternative, such as traveling by rail instead of air. Now, we’re working to make the impact of these choices more visible. We’re developing a dashboard that visualizes each employee’s travel-related emissions footprint. The goal is to help Managers enable their teams and for employees to understand their individual impact by surfacing actionable insights and communicating personalizedways to reduce that footprint. As these programs roll out, we continue to assess our impact and consider the need for other internal policies as we focus on minimizing the carbon emissions associated with every employee’s travel footprint. At the same time, we’re engaging with our travel suppliers to encourage them to set science-based targets and provide us with carbon neutral products and services. We aim to formalize these commitments through implementing theSalesforce Sustainability Exhibit, which embeds sustainability into supplier contracts. 4 | Salesforce.com/sustainability