Our Approach at Salesforce Whilesustainable aviation fuel can be a promising pathway towards low-carbon air travel, the term encompasses a range of fuels. These fuels are not all created equal and vary widely in their ability to reducecarbon emissions. They are produced using a variety of methods, including gasification, pyrolysis and Fischer-Tropsch, and feedstocks, from corn grain to palm oil to algae and even municipal solid waste. As a result, the potential reduction in lifecycle carbon emissions can range from 10 to 80% compared to conventional fossil fuel-derived jet fuel. Furthermore, most sustainable aviation fuels must be blended with traditional jet fuel to maintain efficiency and power for flight. The diversity in options presents a wide opportunity for growth but also exemplifies the need for robust standards and systems as the market grows. Although we know sustainable aviation fuel will be a key part of reducing emissions from air travel, we will only be able to quantify the level of its impact for Salesforce - and the industry at large - following its more widespread adoption. While we anticipate sustainable aviation fuel uptake will drive a significant decrease in our travel-related emissions over time, for now we represent its potential impact on Salesforce’s emissions as a range (see Figure 2, pg. 3) as the technology is nascent and the carbon benefits and the scalability of solutions coming to market varies. Compensating for our Remaining Emissions Even after mitigation strategies like those outlined above are implemented, some travel-related emissions will remain. As part of our Net Zero commitment, we will offset all remaining emissions with high-quality carbon credits.3 We also advocate for businesses and governments to play leading roles in developing more sustainable travel options to support our ambition to mobilize, collaborate with, and enable others to catalyze significant changes in the global travel value chain. 3 We follow a robust due diligence process to vet carbon credits before we procure them. For every potential carbon credit purchase, we apply a set of 
 detailed criteria that are based on global best practices. We also work with qualified independent consultants and expert brokers to help guide us. 6 | Salesforce.com/sustainability