PEOPLE 2021 Annual Employee Insights EMPLOYEE EXPERIENCE Survey Snapshot Our employees know best how to deliver innovative solutions and their perspectives 82% and suggestions matter. We make it a priority to solicit employee feedback so we can response rate improve upon their work experience and create an environment where everyone can do their best work. Each year, every employee is invited to participate in the confidential Employee Insights Year over year, we have Survey and provide feedback and perspectives. Though 2021 was another challenging increased year, we saw leaders committed to listening to employee needs. Leaders partnered with employees and created an even stronger employee experience. or maintained scores on every index. We embrace continuous improvement and do so by developing robust action plans and continuous, year-round listening approaches. In 2021, Resource Industries conducted nearly 300 “Stay Interviews” with employees to understand how they feel Scores were above benchmark about their work environment, collaboration with peers, career development, why they on almost all survey items. stay with Caterpillar and how we can make their experience even better. Inclusion index scores have increased for four years in a row. 48CATERPILLAR 2021 SUSTAINABILITY REPORT