2021 SUSTAINABILITY PROGRESS REPORT | Cummins Inc. 72 CUMMINS GOES HIGH TECH TO SUPPORT CUSTOMERS Innovation and technology drive every segment and function at Cummins, including how the company supports its customers. As the world becomes faster and more digital, customers expect the support they receive to be convenient, and in many instances accessible at their fingertips. PrevenTech Mining® and RemoteConnect are two examples of Cummins’ increasing use of digital solutions to support customers, seamlessly integrating live expert support to provide customized recommendations using big data, artificial intelligence, advanced analytics and the gr owing network of interconnected devices embedded with software and other technologies. PREVENTECH INCREASES UPTIME PrevenTech Mining® is a digital solution that turns noise into action by monitoring engine data remotely and providing early detection and diagnosis of equipment issues. PrevenTech Mining® has resulted in increased performance, reliability, safety, operational efficiency and uptime. Today, PrevenTech is monitored by a dedicated, globally located team observing multiple market segments 24 hours a day, seven days a week. These agents are highly skilled on the Cummins products they monitor, assisting customers with complex field issues and providing them with quality and RemoteConnect allows technicians in the field to collaborate with experts remotely to address customer challenges. ACCESSING CUSTOMER SUPPORT Cummins Care, the company’s primary customer support function, can be reached in several ways: BY PHONE: 1-800-CUMMINS (North America) ON THE WEB: care.cummins.com BY EMAIL: Access via website. Responses within 24 hours. BY CHAT: See website. CUSTOMER SUPPORT //