Engaging Our Employees We value employee feedback. We believe it is in the best interests of our employees and our company to continue our direct communications, and that the best way to effect positive change is for our employees and managers to continue working together directly. We encourage our employees to provide feedback regularly. Employees have daily opportunities to engage with leaders, raise issues, and make suggestions to continually improve our workplace through all-hands meetings with general managers, stand-up meetings with direct supervisors, and one-on-one meetings. Associate Roundtables The purpose of Associate Roundtable meetings is to provide leaders and associates with meaningful opportunities to discuss issues. Leaders hear directly from hourly associates, who can ask questions about any topic and share thoughts about their job, work environment, and any challenges they might be facing. The leadership team uses the information to improve the workplace and the associate experience. Associate Forums Amazon has dozens of Associate Forums in Europe and Africa that enable employees to regularly interact directly with their site leadership teams. Associate Forums consist of site leadership and representatives elected by workplace employees who meet regularly to share information, feedback, and ideas. This gives associates and leaders at the site an opportunity to consult directly on key decisions that affect the site or associate experience, including working practices, shift schedules, and associate well-being. Associate Safety Committees Another way Amazon obtains feedback and input from employees is through Associate Safety Committees. These committees exist at many sites around the world, including in jurisdictions or states in the U.S. where they are not legally mandated. Practices Related to Freedom of Association and Collective Bargaining We respect freedom of association and our employees’ right to join, form, or not to join a labor union or other lawful organization of their own selection, without fear of reprisal, intimidation, or harassment. These rights should be exercised in an informed and thoughtful manner. Amazon has a variety of elected associate forums and work councils around the world, and we have associates represented by some form of collective bargaining in many countries. We value worker feedback, and are committed to providing our employees with grievance mechanisms and remedial action, regardless of collective bargaining presence. We firmly believe it is in the best interests of our employees and our company to continue our direct communications, and that the best way to effect positive change is for our employees and managers to continue working together directly. We work hard to listen to our employees, make continual improvements, and invest heavily to offer competitive pay and benefits in a safe and inclusive workplace. 2021 Sustainability Report Introduction I Environment I Society I Governance I Appendix 58