2021 ESG Report Healthy People Virtual care — face-to-face If MinuteClinic patients are unable from anywhere to visit a physical MinuteClinic Seeing a doctor, nurse or therapist location, they can opt for either 157K in person can be difficult for an E-Clinic visit with a local people without easy access to MinuteClinic provider or a Virtual MinuteClinic Virtual Care transportation or those living in Visit with a board-certified health visits in 2021 rural areas long distances from care provider in their state. In their providers. Finding time to go 2021, MinuteClinic expanded the to the doctor’s office can be hard Video Visit service to patients in 19M for people juggling a busy schedule. Montana, Alaska and Nevada, That’s why CVS Health offers a bringing the offering to 49 states virtual care visits across variety of virtual care solutions and the District of Columbia. CVS® and Aetna in 2021, focused on helping individuals Offered in partnership with Teladoc, including 10 million virtual get the care they need when they the global leader in virtual care, behavioral health sessions need it. Virtual care can offer Video Visits are available 24 a convenient and lower-cost hours a day, seven days a week alternative, seamlessly integrating through the CVS Pharmacy app into individuals’ health journey and on MinuteClinic.com. These with simple scheduling, easy filling flexible, convenient telehealth of prescriptions and directing offerings provide our patients the consumers to in-person visits same personal connection and when appropriate. high-quality care they can expect when visiting a physical MinuteClinic location. In 2021, Aetna launched our virtual- first primary care program. Aetna Virtual Primary Care reimagines the primary care experience and lowers barriers to health care, making it easier for people to get the services they need, anytime, anywhere. Participating members can engage with their providers online first and are then directed to lower-cost, high-quality sites of care or other effective in-network care settings as needed. This new care experience is powered by Teladoc Health’s physician-led care team model and complemented by the strength of Aetna’s provider network and CVS Health services. It’s a first-of- its-kind health care solution that provides a simple, affordable and convenient way for members to receive quality primary care from a team of providers that knows them and is accessible from just about anywhere. 13